Refund policy

Orders shipped to the United States, Canada or Australia

Lamps and other non-food items come with a 30-day money-back guarantee, counted from the day your order is delivered. Dietary supplements come with a 60-day money-back guarantee, see Dietary supplements below.

  • Lamps and other non-food items, damaged, defective or wrong item: email us within 30 days of delivery with your order number and a photo or short video. We send a free replacement or a full refund, whichever you prefer. You do not need to send the item back.
  • Lamps and other non-food items, changed your mind: email us within 30 days of delivery and we reply with the return address. Send the item back unused, with all its parts and the original packaging, using a tracked service. Return shipping is paid by you. We refund the price of the item to your original payment method within 5 to 10 business days after the return reaches us.
  • Sheer Illusion Fleece Tights, wrong size or shade (free exchange): email us within 30 days of delivery with your order number and the size or shade you want. Trying them on is fine. Please send them back unwashed and undamaged. We reply with the return address. Send the pair back with a tracked service and email us the postage receipt: we refund your return postage and ship the right size or shade to you at no charge as soon as the pair is on its way. You can choose a refund under "changed your mind" above instead of an exchange.
  • Fuji GearGuard AFM/DFM Disabler, 90-day no-shudder guarantee and free replacement: if AFM/DFM cycling or the shudder comes back within 90 days of delivery, email us with your order number, your vehicle's year, model and engine, and a short video. We send a free replacement or a full refund, whichever you prefer. If the module stops working at any time after that, email us and we send a free replacement. You do not need to send the old module back. Bought it for a vehicle it does not fit, or changed your mind? The 30-day "changed your mind" rule above applies.

Dietary supplements: 60-day money-back guarantee

Our black seed oil softgels and soursop gummies come with a 60-day money-back guarantee, counted from the day your order is delivered. If you are not completely satisfied, email us within 60 days of delivery to start a return, and we refund the item price in full, whether the bottles are opened or unopened.

  • How to start a return: email tashiro@evaly.store with your order number and the reason. We reply within 24 hours, Monday to Friday, with the return address. Please wait for our reply before you send anything back.
  • Sending it back: send the bottles back using a tracked service. Return shipping is paid by you.
  • Bundles: if you bought a bundle (3 or 5 bottles), return the whole bundle, all its bottles, opened or unopened. We cannot refund part of a bundle.
  • Your refund: we refund the item price you paid, after any discount code, to your original payment method within 5 to 10 business days after the bottles reach us. Shipping fees and Package Protection are not refunded.
  • Automatic Refills: the guarantee covers your first Automatic Refills order. Later refill orders are not covered by it. You can cancel your refills online at any time. A refill that has been charged but has not shipped yet is refunded in full if you ask, and a charge taken after you cancelled is refunded automatically and does not ship. See our Subscription policy.
  • Damaged, defective or wrong items, or items missing from your parcel: on any order, refills included, email us within 60 days of delivery with your order number and a photo of the bottle, its label and the package (for a missing item, a photo of the package and what arrived). We send a free replacement or a full refund for the affected bottles, whichever you prefer. You do not need to send anything back.
  • If you have a reaction: stop using the product, talk to your doctor and email us so we can look into it. See "Dietary supplements: safe use" in our Terms of service.
  • Earlier orders: orders placed before this policy was updated follow these same rules, counted from their delivery.
  • Free e-book: if your order came with a free e-book, it is yours to keep, and it does not change your refund.

Lost, stolen or damaged parcels: see our Shipping policy for what we do, with or without Package Protection.

Contact tashiro@evaly.store. We reply within 24 hours, Monday to Friday. More detail: Returns & refunds.

日本国内のご注文について

◆返品について

  • ご購入商品の返品を希望される場合は未開封・未開梱の場合のみ受付けております。
  • 商品到着日（納品日）より3日以内にメールにてご連絡ください。
  • ご連絡のない返品商品はお受けできません。
  • 商品返送時の送料はお客様負担になります。（商品不良の場合の送料は当社で負担させていただきます。）
  • ご返金時の振込手数料など、必要金額はお客様負担になります。

◆下記の場合につきましては、返品等お受けできません

  • お客様が汚損・破損等をされた場合。
  • イメージと違うなど、お客様側のご都合の場合。（ご購入前にご質問等いただき納得の上お願い致します。）

◆不良品に関しまして

  • 万全の検査体制を引いておりますが、万が一、不良品につきましては、弊社の検査基準に基づき、良品との交換を行います。
  • 万が一、在庫がない場合は、商品代金をお客様の指定口座にご返金いたします。
  • 初期不良交換の際に発生する送料は、弊社で負担させていただきます。

◆欠品・注文内容と別の商品が届いた場合に関しまして

  • 万全の検査体制を引いておりますが、万が一、間違った商品が届いたり、商品が足りなかった場合は、ご注文内容に沿った正しい商品を再送・交換いたします。
  • 交換や再送の際に発生する送料は、弊社で負担させていただきます。

ただし、下記項目に該当する場合は送料をお客様にご負担いただく場合がございます。

  • 製品到着後、7日以上経過した製品
  • お客様の過失による傷、破損が見られる場合


キャンセルポリシー

オーダーのキャンセルをご希望の場合は、ご購入の翌日午前9時までに公式LINEよりご連絡ください。

ご連絡の際は、以下の情報を必ずご記載ください：

  • ご注文番号

  • 「キャンセル希望」の旨

なお、以下の場合はキャンセルを承ることができませんので、あらかじめご了承ください：

  • 翌日午前9時を過ぎてからのご連絡

  • キャンセル申請前に商品の発送が完了している場合

■ お問い合わせ先

返品・返金・キャンセルに関するお問い合わせは、下記よりご連絡ください：

  • メール： tashiro@evaly.store