Track Your Order
Thank you for your order. Enter the tracking number from your shipping confirmation email below to check your delivery status anytime.
Can't find your tracking number? The answers below cover the most common questions.
Peak season delivery notice
We are in our peak season, so some deliveries may take longer than usual. During the current peak season, delays can come from several places: our suppliers, the shipping carriers, traffic and road conditions, and customs clearance. We are working hard to get every order to you as quickly as we can. Thank you for your patience and understanding during this period.
If your order seems late, email us at tashiro@evaly.store with your order number and we will check on it for you.
What happens after you order
- 1
Order received
You get a confirmation email within minutes. Not there? Check your spam or promotions folder.
- 2
Processing: 1 to 3 business days
We inspect and pack your order and hand it to the carrier. No tracking movement during this window is normal.
- 3
Tracking number sent
Emailed as soon as your label is created. It can take 24 to 48 hours before the carrier shows the first scan.
- 4
In transit: 4 to 10 business days
Scans update as the parcel moves. Parcels crossing borders often go quiet for a few days between scans. That is normal and does not mean it is lost.
- 5
Delivered
Import duties are already included, so there is nothing to pay at the door. Every order is backed by our 30-day money-back guarantee.
Common questions
My tracking number says "not found" or "no information"
That is normal for the first 24 to 48 hours after the label is created. The carrier has the number but has not scanned the parcel yet. Check again tomorrow.
My tracking hasn't updated in several days
Parcels crossing borders can go 3 to 5 days without a new scan while they fly and clear customs. If there is still no update after 7 days, email us your order number and we will check with the carrier.
It says delivered but I don't have it
Check your mailbox, porch, building mailroom and neighbors, and give it 24 hours, since carriers sometimes scan a parcel as delivered a little early. Still missing? Email us with your order number and we will help. If you chose Package Protection at checkout, we send a free replacement.
I never received a tracking number
Check your spam and promotions folders for an email from evaly store. Nothing after 3 business days? Email us your order number and we will send it to you.
I need to change my address or cancel
Email us as soon as possible. If your order has not shipped yet, we can update the address or cancel it.
I want a return or a refund
Every order comes with a 30-day money-back guarantee. Email us within 30 days of delivery and we will walk you through the return and your refund.
Still need help?
Email us with your order number. We reply within 24 hours, Monday to Friday.
Email supportEmailing us first is the fastest way to sort out anything with your order.
